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FAQs

Is open-parcel delivery allowed for the order?

Yes, To check your parcel before paying, please share your Order ID on WhatsApp so we can mark it for open-parcel delivery.

What is your return & exchange policy?

Enjoy 3-day returns or exchanges on all unused watches in original packaging. See our Returns page for full details.

How long will it take to get my order?

It takes 3-5 working days to deliver at your doorstep

What if my order arrives damaged?

While we pack our items with care, please notify us within 24 hours with photos if your order arrives damaged. We will gladly find a quick solution for you.

@Redox.Official