Redox Watches

Frequently Asked Questions

General

Redox Watches is a modern watch brand focused on delivering stylish, premium-looking watches at affordable prices. Our goal is to provide luxury-inspired designs for everyday wear without compromising on quality and style.

Yes, all Redox Watches products are 100% authentic and carefully inspected before shipping.

  • Luxury-style watches
  • Minimalist watches
  • Fashion watches
  • Casual & everyday wear watches
  • Trendy Gen-Z inspired designs

Orders & Payments

You can place your order through:

  • Our official website
  • Instagram or Facebook pages
  • WhatsApp support

We currently offer:

  • Cash on Delivery (COD)
  • Debit/Credit Card Payments (if available on website)

No, you can place an order as a guest without creating an account. However, creating an account allows faster checkout and order tracking.

To place an order:

  • Select your desired watch
  • Add it to your cart
  • Proceed to checkout
  • Enter your shipping information
  • Confirm your order

Yes, you may cancel or modify your order within 24 hours of placing it, provided the order has not been shipped.

After placing your order, you will receive:

  • An order confirmation message/email
  • A confirmation call or WhatsApp message from our team (if required)

Shipping & Delivery

Estimated delivery times are:

  • Islamabad & Rawalpindi: 2–3 working days
  • Other cities in Pakistan: 3–5 working days

Currently, Redox Watches only ships within Pakistan.

You can track your order by contacting our support team via WhatsApp or phone with your order details.

Yes, shipping addresses can be changed before the order is dispatched.

If your order has not arrived within the estimated delivery time, contact our support team for assistance.

Returns & Exchanges

If you receive a defective or damaged product, please contact us within 48–72 hours and share pictures of the issue. Our support team will assist you accordingly.

If the wrong item is delivered, contact us immediately through WhatsApp or email with pictures of the received item.

Yes, products may be exchanged if:

  • The item is unused
  • Original packaging is available
  • Exchange request is made within the allowed time

Customers may need to bear return shipping charges unless the mistake is from our side.

Need More Help?

Email: Redoxofficial1@gmail.com
Landline: 051-2712829
WhatsApp: 0337-5098007